Top 10 Mistakes in Purchasing a New Roof
1. Shopping price only.
The price of a roofing repair or install will vary depending
on the size and location of your home. If you shop around for prices and notice
that a company is well below the average, there may be a reason why. Cost alone
will not determine quality. Professionalism and quality workmanship should also
weigh heavily on your decision.
What is the total price of the job? Does this include sales
tax? When are the payments due? Does the price include removal of the old roof?
Any hidden costs?
Some smaller roofing companies may require a small deposit
at the start of work. Most of the contracted amount should only be due after
all of the work is completed in a satisfactory manor. Do not issue full payment
for the job until all work has been completed. Lengthy projects may require
progress payments, be sure the amount does not exceed the value of the work
performed.
* Check the insurance of every company doing work at your
home. A company should carry both workers’ compensation and liability
insurance. Because of the dangers inherent in working on the roof, workers’
compensation and liability insurance are a significant cost to a roofing
company. Since the cost of the insurance is high, some companies do not carry
it. This practice is a shortcut some companies take to underbid the
competition.
2. Basing your buying decision on the quickest to respond or
because a company can “start right away”.
A company that is too quick to respond may not have enough
business. (Why?)
Things to consider:
How long has this company been in business? You want to make
sure that this company will still be around in case you have problems with your
roof.
Number of years of roofing experience for installers?
Safety record?
Make sure the company is licensed, bonded and insured in
your area. (get license number)
Insurance? Don’t hesitate to ask the roofing contractor for
proof of insurance. In fact, insist on seeing copies of his liability coverage
and worker’s compensation certificates. Be sure the coverage runs through the
duration of the job.
Does the company offer references of past work? Obtain
customer references and check them. Ask about the company’s stability,
reputation, record on completing jobs on time and quality of work performed.
Check out all companies with your local Better Business
Bureau (www.bbb.org)
Do they offer a maintenance program?
Make sure you get a contract. Insist on a written proposal
and examine it for complete descriptions of the work and specifications,
including tasks the roofer will perform, types of materials, financial arrangements,
and guarantees.
3. Getting a discount for signing the contract “tonight” or
other high-pressure sales tactics.
This forces the homeowner to make a quick decision, so as
not to miss the “unbeatable price.” No matter how good the price may seem, do
not buy a roof from a company that asks you to make a decision before you are
ready. Granted, recent hurricanes have caused uncertainty in building materials
availability and pricing, however a reputable company will have relationships
and access to quality products for 2 or more weeks from the time they provide
you with a quote. There is an outside chance that a contractor may have a
“sudden” opening in their work schedule and offer an incentive to keep their
crews working, however the more reputable companies do not have a significant
amount of discount or wiggle room in their cost. If they offer more than a 10%
discount, one might question their margins in the first place. Additionally,
some companies will more heavily incent their salespeople to get a contract
signed the same day. The quicker the sale, the higher the commission. The
bottom line is, take your time when making any large purchase, such as a new
roof. Do your homework, talk to references, and sign when you are comfortable
that you’ve made the right choice.
4. Signing the deal because you like the sales person (or
not signing it because you don’t).
Although you may feel a certain comfort level with a sales
person, it should not be your sole reason for making a purchase. A truly good
sales person will know their products and the overall installation process very
well, which should give you a level of confidence. However, the sales person is
not the one who will be doing the roof repair or installation. Find out who
will, and their experience. Ask for references and ask to see examples of
similar installations. Be weary of a sales person who cannot provide real
references from CURRENT customers.
5. A deal too good to be true probably is – check:
Quality of the materials? Have your contractor list the
roofing manufacturers with which his firm has licensed or approved applicator
agreements. Most materials require special application expertise in order to
achieve a quality roof system that will last. Quality materials will be backed by
a manufacturers warranty as well.
What is the warranty? Both quality materials AND quality
workmanship/installation should come with their own warranties. Ask what
warranties are available for both.
Hidden costs? In addition to the cost of labor and
materials, ask if there are any hidden additional costs, such as old roof
removal, dumpster rental, heavy equipment rental (e.g. a crane to lift heavy
materials such as slate onto a high rooftop), and plywood replacement (for
unknown/hidden rotten wood beneath old shingles).
References? A reputable company will be able to provide
recent references in the general vicinity of your home, or for an installation
similar to yours. Get the reference and actually make the call!
6. Purchasing the roof based on warranty alone.
The length of a roofing warranty should not be the primary
criterion in the selection of a roofing product or system. The warranty does
not necessarily provide assurance of satisfactory roofing performance. (source:
nrca.net)
Make sure that the warranty covers all materials and
workmanship. Some roof warranties require you to have at least semi-annual
maintenance inspections. Look for manufacturers’ warranties that provide full
coverage for labor and materials.
According to a consumer advisory bulletin by the NRCA,
consumers are wise to look for manufacturers who clearly and specifically state
in accompanying literature and warranty verbiage what maintenance is not only
recommended but also required during the projected service life of the roof and
its warranty term.
There is a common misconception by roofing consumers that
long-term warranties are all-inclusive insurance policies designed to cover
virtually any roofing problem, regardless of the cause or circumstance. Roof
warranties typically do not warrant that the roof system will not leak or is
suitable for the project where it is installed. Even the most comprehensive
manufacturer warranties that cover material and workmanship generally provide
only that the manufacturer will repair leaks that result from specific causes
enumerated in the warranty. A material-only warranty typically provides only
that the manufacturer will provide replacement material. (source: nrca.net)
You can compare manufacturers’ warranties with the roofing
materials guides published annually by the NRCA (National Roofing Contractors
Association).
7. Using contractors with no office staff.
There is no shortage of contractors running one or two-man
shops in any town. While they may be fine for smaller jobs, when you are making
a large home improvement investment, beware of any contractor who you cannot
get in touch with during normal business hours. A reputable company will have
an office staff available to answer any scheduling, materials or billing
questions you may have. If you call a contractor and consistently get an
answering machine, know what you may be getting yourself into. If you have
difficulty reaching them when you are going through the estimating process,
where will they be if you have a problem?
8. Mistaking advertising for quality.
Look in any value-pack mailer, coupon clipper magazine or
even radio and television and you’ll see and hear many companies in your area
vying for your business. While it may be impressive that they have the means to
advertise in high-priced media, do not mistake advertising for quality. There
is nothing wrong with finding a company through the media, but do as you would
with any major purchase – do your homework. Compare pricing, check references,
and check workmanship. A reputable contractor will provide you with access to
all of the information you need to make an informed decision.
9. Having a friend do the work.
Having a friend — one that is not a licensed roofing
contractor working for a reputable roofing company –is wrought with
uncertainty. Even if this person is “handy”, have they ever installed a roofing
system? Do they know what areas of a roof are most vulnerable and why? Do they
know how to properly ventilate the roof? No to mention, any work done by an
unlicensed contractor will not include a warranty. The cost of roofing repairs
may be high and you don’t want to commit to such a major investment without a
warranty.
10. Doing the work yourself.
Big box retailers will tell you that you can do it (and they
can help!), but beware! Roofing in particular is tricky business. There are
obvious safety issues, as well as structural installation issues that should
only be performed by a licensed professional. Professional roofing contractors
are trained to safely and efficiently repair or replace a roof. Novices can
harm a roof with improper roofing techniques and severely injure themselves by
falling off or even through a roof in need of repair of replacement. Homeowner
maintenance should be confined to roof inspections in both the fall and spring
to check for cracked or curling shingles, and to cleaning rain gutters filled
with dead leaves and other debris. If you must see the roof for yourself, use a
firmly braced or tied-off ladder equipped with rubber safety feet. Wear
rubber-soled shoes and stay on the ladder (and off the roof) if possible.
